Privacy Policy

Effective Date: 1 March 2026

Define It Service Private Limited (“Define It”, “Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of users who access or use our websitehttps://www.defineit.in (“Website”) and related services (“Services”).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information.By using our Website or Services, you agree to the practices described in this Privacy Policy.

1. Legal Compliance

This Privacy Policy is prepared in accordance with applicable laws including:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Other applicable Indian data protection laws

This Privacy Policy should be read together with our Terms & Conditions available on our Website.

2. Definitions

Personal Information

Personal Information means any information that identifies an individual such as:

Name
Email address
Phone number
Billing or delivery address
Account details

Sensitive Personal Data (SPD)

Sensitive Personal Data includes information such as:

Passwords
Financial information such as bank account or payment details
Biometric information

We do not store financial details such as card numbers on our servers. Payments are processed by secure third-party payment gateways.

3. Information We Collect

We may collect personal information when you:

Create an account
Place an order
Contact customer support
Subscribe to marketing communications

This may include:

Name
Email address
Phone number
Delivery address
Transaction information

4. Information Collected Automatically

We may automatically collect information such as:

IP address
Device information
Browser type
Operating system
Pages visited
Time and date of visit

5. Cookies

We use cookies and similar technologies to improve user experience, analyze website usage, and personalize content.Cookies are small files stored on your device by your browser.

You may disable cookies through your browser settings, although some features of the Website may not function properly.

6. Use of Information

We use collected information for:

Processing orders
Providing customer support
Improving website performance
Sending service updates
Preventing fraud and security risks
Complying with legal obligations

7. Sharing of Information

We may share your information only with trusted service providers including:

Payment gateway providers
Delivery and logistics partners
Cloud hosting providers
Analytics services

We do not sell or trade personal information to third parties.

8. Third Party Websites

Our Website may contain links to external websites. These websites operate independently and have their own privacy policies.We are not responsible for the privacy practices of such websites.

9. Data Security

We implement appropriate security measures including SSL encryption, firewalls, and secure servers to protect personal information from unauthorized access.

However, no method of internet transmission or electronic storage is completely secure.

10. Data Retention Policy

We retain personal information only for as long as necessary.

Account information: retained while the account remains active
Transaction records: retained up to 8 years for tax compliance
Customer support communications: retained up to 2 years
Website analytics data: retained for 30-90 days

When information is no longer required, it is securely deleted or anonymized.

11. User Rights

Users may:

Access personal information
Request correction of inaccurate data
Request deletion of personal information
Withdraw consent for marketing communications

Requests can be sent to: info@defineit.in

12. Children’s Privacy

Our Website and Services are not intended for individuals under the age of 5.We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised Effective Date.

14. Grievance Officer

Define It Service Private Limited
1st Floor, Shop No. C-110-B
Sector 81, Puri High Street
Faridabad, Haryana – 121004
India

Email: info@defineit.in
Phone: 9971209728