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Shipping Policy

Effective Date: 4 March 2026

This Shipping Policy explains how orders placed on https://www.defineit.in are processed and delivered by Define It Service Private Limited.

1. Order Processing and Dispatch

All orders are processed and dispatched within 3–5 working days after order confirmation and successful payment.

For customized products, dispatch may take 7–10 working days depending on customization requirements.

Orders are processed only on working days (Monday–Saturday excluding public holidays).

2. Delivery Timeline

After dispatch, delivery typically takes 2–10 working days depending on the delivery location and courier availability.

Delivery timelines shown on the Website are estimated timelines and may vary depending on logistics conditions.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed:

  • On the product detail page
  • During the checkout process before payment

The amount displayed on the final payment page will be the total payable amount including shipping charges and applicable taxes.

4. Shipping Locations

Currently we ship orders within India only.

Delivery availability may vary depending on courier service coverage in certain locations.

5. Delivery Responsibility

Once the order is delivered to the address provided during checkout and accepted by the recipient, responsibility for the product transfers to the customer.

Customers are advised to ensure someone is available at the delivery location to receive the package.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery details when placing an order.

Incorrect or incomplete addresses may result in delayed or failed delivery and additional shipping charges may apply for re-dispatch.

7. Failed Delivery and Reattempt

Delivery may fail due to reasons including:

  • Incorrect delivery address
  • Recipient unavailable
  • Locked premises

Courier partners may attempt delivery multiple times depending on their policy.

If delivery fails due to customer-related reasons, additional charges may apply for reattempted delivery.

8. Damaged Package

If the package appears damaged, opened, or tampered with at the time of delivery, customers should refuse the delivery or immediately report the issue.

Damage claims must be reported within 24 hours of delivery.

9. Order Tracking

Once your order is dispatched, you will receive an email or message containing tracking information.

You can use the tracking link to monitor shipment status through the courier partner’s website.

10. Delay in Delivery

While we strive to deliver orders within the estimated timeline, delays may occur due to factors beyond our control including:

  • Weather conditions
  • Transportation disruptions
  • Courier partner delays
  • Public holidays or operational issues

11. Force Majeure

We shall not be liable for delays or failure in shipping or delivery caused by events beyond our reasonable control including:

  • Natural disasters
  • Government restrictions or lockdowns
  • Strikes or labor disputes
  • Internet or power outages
  • Transportation disruptions

12. Contact Information

Define It Service Private Limited
1st Floor, Shop No. C-110-B
Sector 81, Puri High Street
Faridabad, Haryana – 121004
India

Email: info@defineit.in
Phone: 9971209728