Cancellation Policy

Effective Date: 1 March 2026

This Cancellation Policy explains how orders placed on https://www.defineit.in may be cancelled.

1. Cancellation Window

Customers may cancel their order within 24 hours of placing the order or before the order is dispatched, whichever occurs earlier.

Once the order has been dispatched, cancellation requests may not be accepted.

2. Cancellation Process

To request a cancellation, please provide the following details:

• Order Number
• Customer Name
• Contact Details
• Reason for cancellation (optional)

After verification, eligible cancellation requests will be processed.

3. Refund for Cancelled Orders

If the cancellation request is approved, a full refund will be issued to the original payment method used during purchase.

4. Refund Timeline

Refunds will be processed within 3–5 business days.

The time required for the amount to reflect in your account may vary depending on your bank or payment provider.

5. Contact Information

Define It Service Private Limited
1st Floor, Shop No. C-110-B
Sector 81, Puri High Street
Faridabad, Haryana – 121004
India

Email: info@defineit.in
Phone: 9971209728