Return, Replacement & Refund Policy

Effective Date: 1 March 2026

This policy explains the conditions under which products purchased from https://www.defineit.in may be returned, replaced, or refunded.

1. Return Policy

Customers may request a return within 24 hours of delivery.

To initiate a return request, please contact our support team with the following details:

Returns will be accepted only if:

Customers will be responsible for the return shipping cost unless the return is due to an error from our side.

If the product received is damaged, defective, or incorrect, customers may request a replacement within 48 hours of delivery.

Once the damaged item is returned and inspected, we will ship the replacement within 3–5 business days, subject to product availability.

Refunds may be issued under the following circumstances:

Refunds will be processed to the original payment method within 3–5 business days after approval.

The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

If an incorrect item is shipped due to our error, we will arrange a replacement or refund at no additional cost.

Customers must report such issues within 24 hours of delivery.

Customers are advised to inspect the package immediately upon delivery.

If the package appears damaged or tampered with, customers should:

Define It Service Private Limited
1st Floor, Shop No. C-110-B
Sector 81, Puri High Street
Faridabad, Haryana – 121004
India

Email: info@defineit.in
Phone: 9971209728